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TOPIC: GOlfNow.

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JohnnyGK
RE: GOlfNow.

JohnnyGK

GK Event: Played in a GK Event GKGC EAGLE: GKGC Eagle Supporter Birdie Chain: Stake Holder BCB Birdie Chain SCGA GK Golf Club: Member

Member Since:
    December 30, 2002


Favorite Golfer:
    GK'ers
Favorite Golf Course:
    Pebble Beach Golf Links


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Saturday June 20, 2020 1:09 AM
With GolfNow increasingly controlling supply through their deepening relationships with golf courses in terms of the full technology solutions provided don't expect anything they do be become more consumer friendly on a costs level. From a service level to golfers they might improve but not likely in the near future since why should they? They don't have any real competition anymore. They bought them all out. And if one emerges, they will attempt to buy them out too. However, ultimately they need to answer to us, the market, their demand, so we need to continue to speak loudly about our discontent with them until they finally take us seriously again.
REPLY
GK FACEBOOK - Please check it out - CLICK HERE - I'm doing fun posts all the time.
 Message #95457 - This was a reply to message #95456
rudyclub
RE: GOlfNow.
GK Event: Played in a GK Event GKGC BIRDIE: GKGC Birdie Supporter Birdie Chain: Stake Holder BCB Birdie Chain

Member Since:
    August 6, 2011


Favorite Golfer:
    Phil, Ricky, Kucher
Favorite Golf Course:
    Desert willow, Journey


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Saturday June 20, 2020 3:34 PM
I try my best to not use GN. I would rather pay a little extra directly to the course. I have over $100 in refunds that I doubt I will be able ever use before they expire, since they are only good for the HD after 12 M-T. And of course there are seldom any of those and I work. So they have essentially stolen my money. GN SUCKS !!!
REPLY
 Message #95470 - This was a reply to message #95457
bmcnicoll
RE: GOlfNow.
Member Since:
    January 2, 2007


Favorite Golfer:
    Adam Hadwin
Favorite Golf Course:
    Raven Phoenix/ASU


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Tuesday June 23, 2020 8:36 AM
I too avoid GolfNow like the plague....however it appears as if more and more courses are moving to GolfNow as their 3rd party, and in some cases only, booking method. Too bad....monopoly's are never, ever a good thing for the consumer.
REPLY
 Message #95484 - This was a reply to message #95470
Nickesquire
RE: GOlfNow.
GK Event: Played in a GK Event SCGA GK Golf Club: Member GKGC EAGLE: GKGC Eagle Supporter

Member Since:
    August 11, 2007


Favorite Golfer:
    Jack-Freddie-Tiger-Rory
Favorite Golf Course:
    Pebble Poppy Maderas


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Tuesday July 21, 2020 11:27 AM
GolfNow just found a way to provide WORSE customer service. Their website wasn't working properly when I tried to use one of their infamous coupons good only after noon on Monday - Thursday for a Hot Deal. Actually found one @ Shadow Ridge in Palm Desert today for 12:40 for $20.

Guess what, you can no longer reach a live person @ GN, you have to use their chat feature.

(10:35:34 AM) (System) said : Thank you for contacting GolfNow!
(10:35:39 AM) (System) said : We will connect you to an available Member Care Specialist!
(10:35:44 AM) (System) said : Please don't send your credit or debit card information via chat. We'll call you if we need this information.
(10:35:54 AM) (System) said : There are currently 1 customer(s) ahead of you.
(10:36:22 AM) (System) said : My name is Khatlyn, do I have the pleasure of chatting with Nick Byrd today?
(10:36:43 AM) (ME) said : Hi Khatlyn.
Khatlyn has joined the conversation
(10:36:45 AM) (Khatlyn) said : Hi.
(10:37:48 AM) (ME) said : Trying to make a reservation for Shadow Ridge @ 12:40 today in Palm Desert for 1. and use my $10 off coupon. Should be $13.49 after discount,
(10:40:16 AM) (Khatlyn) said : I understand the problem and will be happy to help you. Let’s see what I can do. But before we continue, For security purposes, could you please verify your birthdate and phone number?

(10:40:43 AM) (ME) said : x/x/xx, xxx-xxx-xxxx
(10:41:18 AM) (Khatlyn) said : ?Thanks for the information, one more thing. Could you please verify your zip code?
(10:41:31 AM) (ME) said : xxxxx
(10:44:25 AM) (Khatlyn) said : The reservation for Hattiesburg MS or Palm desert CA.
(10:45:05 AM) (ME) said : Palm Desert, CA Shows as $20 for 12:40pm today.
(10:46:12 AM) (ME) said : With reward code xxxxxxxx, should be $10 + booking fee.
(10:47:23 AM) (Khatlyn) said :
I have you down for 1 golfer(S) at the (Shadow Ridge Golf Club for (jul 21, 202 12:40 PM . This is for a Hot Deal Prepaid Tee Time and tee times that are 100% prepaid cannot be refunded unless the golf course is closed due to weather on the day of play.

They have a standard dress code policy of collared shirts, soft spikes and no denim.

Your total for the reservation today is 13.46. We will charge this amount to the card ending in 7161 on file and you will owe nothing at the course.

Do I have your permission to make this reservation for you?

(10:47:26 AM) (Khatlyn) said : ?Please let me know.
(10:48:10 AM) (ME) said : Yes, please.
(10:51:08 AM) (Khatlyn) said : ?Thanks!
(10:53:52 AM) (Khatlyn) said : I got a system error sorry for the inconvenience, the rate change from now to 29.00 per golfer you total amount is 22.
(10:54:08 AM) (Khatlyn) said : ?22.49, Please let me know iuf I can continue with the reservation.
(10:54:41 AM) (ME) said : Bait and switch? The website plainly says $20 before discounts?
(10:56:21 AM) (Khatlyn) said : I just reviewed the information and the rate has change,sorry for the inconvenience
(10:56:46 AM) (ME) said : The rate never goes UP closer to the tee time?
(10:56:47 AM) (Khatlyn) said : Please lte me know if you would like to contiue to book the reservation.
(10:57:51 AM) (ME) said : Hot Deals at Shadow Ridge Golf Club10:20 AMSOLD11:00 AMSOLD11:20 AM$20 2 LeftUp to 46 pts11:40 AM$20 2 LeftUp to 46 pts12:40 PM$20
(10:58:24 AM) (ME) said : For the price you initially quoted me, yes.
(10:58:36 AM) (ME) said : Website still says $20
(11:00:13 AM) (Khatlyn) said : Please refresh the screen, Nick
(11:01:57 AM) (ME) said : I did, and it is still $20... 10:20 AMSOLD11:00 AMSOLD11:20 AM$20 2 LeftUp to 46 pts11:40 AM$20 2 LeftUp to 46 pts12:40 PM$20
(11:05:13 AM) (Khatlyn) said : Om my screen is showing me a tee time for Shadow Ridge Golf Club Hot Deal
jul 23, 2020

12:40 PM 29.00 per golfer

(11:05:58 AM) (ME) said : Today is July 21. you are 2 days out. I am trying to make the tee time for today, NOT Thursday.
(11:09:51 AM) (Khatlyn) said : Let me work on that, Im still getting an errro, sorry for the inconvenience.
(11:09:55 AM) (Khatlyn) said : ?Please bvare with me.
(11:14:45 AM) (Khatlyn) said : Are you still with me? Nick.
(11:18:59 AM) (Khatlyn) said : Due to no response I will proceed to end the chat session,
Thank you for using GolfNow's chat feature. Feel free to contact us if further assistance is needed. In a couple of minutes you'll receive a survey, and we would appreciate any feedback regarding your chat experience. This survey will take less than three minutes to complete.

Over 30 minutes, no reservation made, and they want me to then do a survey about their customer service? Are you fricking kidding me???
REPLY
The goal has always been long and straight! But since I can no longer hit them long, hopefully straighter could be achieved more than occasionally?
 Message #95788 - This was a reply to message #95484
roarksown1
RE: GOlfNow.
GK Event: Played in a GK Event Birdie Chain: Stake Holder BCB Birdie Chain

Member Since:
    January 6, 2013


Favorite Golfer:
    Ty Webb
Favorite Golf Course:
    Bighorn Golf Club


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Tuesday July 21, 2020 11:45 AM
I made a reservation through GN a few weeks back for Mountain Meadows. I clearly wanted to book four players but when I checked the final confirmation, it had me down for only two. With no option to change the amount of players, I cancelled that reservation and made another one for four players. But of course the service fee for the first reservation was on my card, and there was no answer at the phone number to call for any inquiries. It's a scam plain and simple and I will never use them again.
REPLY
 Message #95789 - This was a reply to message #95788
Nickesquire
RE: GOlfNow.
GK Event: Played in a GK Event SCGA GK Golf Club: Member GKGC EAGLE: GKGC Eagle Supporter

Member Since:
    August 11, 2007


Favorite Golfer:
    Jack-Freddie-Tiger-Rory
Favorite Golf Course:
    Pebble Poppy Maderas


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Tuesday July 21, 2020 12:44 PM
Just when you thought it could not get any worse...

(11:22:45 AM) (System) said : Thank you for contacting GolfNow!
(11:22:50 AM) (System) said : We will connect you to an available Member Care Specialist!
(11:22:55 AM) (System) said : Please don't send your credit or debit card information via chat. We'll call you if we need this information.
(11:23:05 AM) (System) said : There are currently 1 customer(s) ahead of you.
(11:23:25 AM) (System) said : My name is Naeil, do I have the pleasure of chatting with Nick Byrd today?
(11:24:19 AM) (ME) said : Trying to make a reservation for TODAY @ Shadow Ridge in Palm Desert, Ca. Hot deal for $20.
Naeil has joined the conversation
(11:25:34 AM) (Naeil) said : Let me assist you with that reservation Nick, could you please verify your email and phone number?
(11:26:52 AM) (Naeil) said : ?Is the hot deal at 11:40 AM?
(11:27:29 AM) (Naeil) said : ?Is it for 1 or 2 golfers?
(11:28:29 AM) (ME) said : 1 golfer. 12:40pm and i want to use my $10 off code please. Should be $13.49 after the discount.
(11:28:50 AM) (ME) said : xxx-xxx-xxxx
(11:36:24 AM) (Naeil) said : The code can be used from Monday - Thursday, after 12pm, hot deals only. The 12:40pm is a course time, it will not take the code.
(11:39:19 AM) (ME) said : It is listed as a "hot deal" after noon. Today is Tuesday. Code should apply?
(11:43:38 AM) (ME) said : 10:20 AMSOLD11:00 AMSOLD11:20 AM$20 2 LeftUp to 46 pts11:40 AM$20 2 LeftUp to 46 pts12:40 PM$20
(11:44:35 AM) (Naeil) said : I´m looking at the website: Golfnow.com righ now, but it only shows a hot deal at 11:40am
(11:50:01 AM) (ME) said : 11:40 has passed. Can you book me the 12:40?
(11:53:15 AM) (ME) said : Are you there?
(12:04:15 PM) (Naeil) said : Yes, but it is giving an aerification alert, is it ok to continue?
(12:05:00 PM) (ME) said : Yes
(12:06:54 PM) (Naeil) said : ?It is also giving an option for 2, 3, and 4 golfers only.
(12:08:05 PM) (ME) said : I am a single.
(12:09:05 PM) (Naeil) said : Let me contact the course to see if it can be completed manually. One moment please.
(12:18:18 PM) (ME) said : Any word?
(12:19:31 PM) (Naeil) said : I´m holding right now, just waiting for assistance.
(12:24:41 PM) (ME) said : I got right through and talked to Kyle. 760-674-2700 option 3.
(12:28:02 PM) (Naeil) said : ?We added you to the tee sheet already.
(12:28:18 PM) (Naeil) said : ?Are you going to be paying with the card on file ending in 9064?
(12:28:26 PM) (ME) said : I am no longer interested. I have been on with you guys for over an hour. First with Khatlyn and now you. She could not get the course or the date correct. The website stated a "hot deal" for $20, which she then tried to charge me more for. No mention on the website that it requires 2 or more players. Now you cannot get through to the golf course, even though I can? Bizaare?
(12:29:48 PM) (ME) said : It is now 12:28pm, this started @ 10:47 am. And you are telling me i have been added to the tee sheet for a 12:40 tee time? Am i supposed to fly my helicopter there?
(12:31:33 PM) (Naeil) said : I´m sorry to hear that you spent that much time but the reservation needed to be made manually to be able to complete it. But don´t worry I will contact again the course to remove it. Once again, my apologies for the time but I will contact the course on this side since they also had to add the reservation manually. Is thre any other thing I can try to assist you with?
(12:34:21 PM) (ME) said : No, I think we have done plenty to accomplish nothing.
(12:34:42 PM) (Naeil) said :
Thank you so much for using GolfNow and feel free to contact us if you need anything in the future!

(12:34:45 PM) (System) said : Chat session ended

These people, and their system, are inefficient and waste your time. Unbelievably BAD!

Both people took well over 30 minutes. The first could not even get the state or the date correct on trying to make the tee time, even though she had it in writing. The 2nd finally got a manual tee time and was notifying me 12 minutes before I was due on the first tee?
REPLY
The goal has always been long and straight! But since I can no longer hit them long, hopefully straighter could be achieved more than occasionally?
 Message #95790 - This was a reply to message #95789
sparky14
RE: GOlfNow.
GK Event: Played in a GK Event GKGC BIRDIE: GKGC Birdie Supporter

Member Since:
    March 26, 2003


Favorite Golfer:
    Ben Crenshaw
Favorite Golf Course:
    All except Shorecliffs


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Tuesday July 21, 2020 2:18 PM
Naeil and Khatlyn are still laughing and high-fiving each other.
REPLY
 Message #95791 - This was a reply to message #95790
Nickesquire
RE: GOlfNow.
GK Event: Played in a GK Event SCGA GK Golf Club: Member GKGC EAGLE: GKGC Eagle Supporter

Member Since:
    August 11, 2007


Favorite Golfer:
    Jack-Freddie-Tiger-Rory
Favorite Golf Course:
    Pebble Poppy Maderas


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Tuesday July 21, 2020 2:28 PM
I have no one to high 5, but am still laughing at their incompetence. You have to laugh.

Not only will they live in infamy on social media, but transcripts of those chat sessions have already been forwarded to people well up their employment food chain. Not that I have alot of confidence things will change, but the people @ GN cannot claim they have no idea how long it takes their people to not provide customer service.
REPLY
The goal has always been long and straight! But since I can no longer hit them long, hopefully straighter could be achieved more than occasionally?
 Message #95792 - This was a reply to message #95791

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